PSBank, the thrift bank arm of Metrobank Group, launches the first real-time chat service in the local banking industry called the PSBank LiveChat. With this technology, it's now easier for PSBank customers from here and abroad to communicate all their concerns such as deposits, loans and trust products with the customer service assistants. The LiveChat can be accessed through the company's website, www.psbank.com.ph.
According to Noel Tuazon, PSBank Marketing Group Head/Senior Vice President, “We are very excited to announce that we have added another dimension in addressing our clients’ inquiries and concerns beyond emails and phone calls – through online chat. This gives our technologically-savvy clients another option in getting instant answers to their banking questions real-time at their most convenient schedule."
“PSBank not only equates customer care with timely responses to inquiries. We also strive to give our clients friendly and genuine advice to help them make sound financial decisions through PSBank LiveChat. This enables us to reinforce our commitment to provide simple and reliable banking service to all our clients, 24/7,” he added.
A unique six-digit case number will be provided to users to allow customer service assistants to follow through the clients' concerns. Customers need not to undergo the lengthy and inefficient procedures of following up. Instead of exchanging formal e-mails or travelling straight to their home branch, just go online and your concerns will be catered in real-time.
According to Noel Tuazon, PSBank Marketing Group Head/Senior Vice President, “We are very excited to announce that we have added another dimension in addressing our clients’ inquiries and concerns beyond emails and phone calls – through online chat. This gives our technologically-savvy clients another option in getting instant answers to their banking questions real-time at their most convenient schedule."
“PSBank not only equates customer care with timely responses to inquiries. We also strive to give our clients friendly and genuine advice to help them make sound financial decisions through PSBank LiveChat. This enables us to reinforce our commitment to provide simple and reliable banking service to all our clients, 24/7,” he added.
